underpromise and overdeliver

Workers should aim to exceed a customer's expectations, in order to achieve customer satisfaction. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.

Common Names:

Name	Pronounced	Usage
Shimon	-	Hebrew, Biblical Hebrew
Vasil	vah-SIL (Bulgarian)	Bulgarian, Macedonian, Georgian, Albanian
Jolene	jo-LEEN	English
Armand	['a:mɔnd]
Saddam	sahd-DAH:M	Arabic
Linn	[lin]