underpromise and overdeliver

Workers should aim to exceed a customer's expectations, in order to achieve customer satisfaction. I want all of our customer service representatives to underpromise and overdeliver, so that all experiences with our company are positive ones. The boss urges us to underpromise and overdeliver, but I think our clients are perfectly happy when we do just what we promised.

Common Names:

Name	Pronounced	Usage
Adisa	-	Western African, Yoruba
Clara	['kleərə]
Roosje	RO:-shə	Dutch
Hoebaer	huy-BER	Limburgish
IvÁN	-	Spanish, Hungarian
Morrow	['mɔ:rəu]